30-day postage paid returns
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Refund Policy

At Winglightingus, we prioritize your satisfaction and strive to provide a seamless return and refund experience. Here’s everything you need to know about our policy:

1. Return Eligibility:

  • Timeframe: You have 30 days from the date of delivery to return your item.
  • Condition: Returns are only accepted for items that are brand-new, unused, and in their original packaging. We cannot accept returns for products that have been installed, used, or damaged.

2. How to Initiate a Return:

  • Contact Us: To start a return, please contact our customer service team at support@winglightingus.com. Provide your order number, a brief description of the issue, and any relevant photos.
  • Return Instructions: We will guide you through the return process and provide a return shipping address and any necessary instructions.

3. Refund Processing:

  • Timeframe: Once we receive your returned item and confirm its condition, we will process your refund within 10 business days.
  • Refund Method: Refunds will be issued to the original payment method used at checkout. Please allow additional time for your bank or credit card company to process the refund.

4. Return Shipping Costs:

  • Responsibility: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged during transit).
  • Shipping Label: If the return is due to an error on our part, we will provide a prepaid shipping label.

5. Non-Returnable Items:

  • Exclusions: Certain items, such as those marked as final sale or custom orders, are not eligible for return. Please check the product description or contact us for more details before making a purchase.

6. Customer Support:

  • Assistance: If you have any questions about our return policy or need help with a return, our customer service team is here to assist you. Contact us at support@winglightingus.com.

We appreciate your understanding and cooperation in adhering to our return policy, and we are here to ensure a smooth and satisfactory experience.